Do I need to register account to place order?
You do not need to register for an account if you wish to place an order for any item. Simply select “checkout as guest” at the bottom right of the page during checkout to skip account creation. However we do recommend that you register for an account as you do not have to enter your personal details again the next time you place an order.
Why do I need to enter my address if I prefer self-collection?
We do not need to collect your address if you selected the self-collection option during checkout. However, there’s a flaw in the system which forces the user to enter an address even if he/she prefer self-collection. You can enter anything you like in the fields.
Do you ship overseas?
Unfortunately, we are unable to provide international shipping for our products in our shop, we thank you for your interest in our products and we hope to expand to overseas sometime in the future.
Are there any precautions with the rubberised dumbbells?
Our rubberised dumbbells are of premium quality, the rubber coating protects the weights plates from water and rusting and diminishes noise. However, due to the nature of the rubber coating, the plates are prone to scratches and chipping if a sharp object comes into contact with it. As a result, we suggest to keep the dumbbells away from sharp objects in your room.
What is the delivery and self-collection procedure?
You will be informed via SMS to confirm your order within a few days after your order is submitted. The delivery man will contact you in 3-4 days after order is confirmed to inform you of the time of the delivery. Delivery is usually in the evening (6pm onwards). You can let the delivery man know if you’re not free on that day and he will go at another time.
For self-collection, you can arrange a time with us after the confirmation SMS. Self-collection time is weekdays afternoon, weekdays evening and weekends (all-day). Pls SMS us before coming down for self-collection.
Which weight should I buy?
If you know how heavy you can lift or have lifted weights before, we recommend that you go for a slightly heavier dumbbell set to avoid buying a set which is too light. If you have no clude on which weight is right for you, we recommend that you go for the heavier dumbbells as the dumbbells are adjustable so you can increase the weight gradually. You can read the following articles: Choosing the right weight for your dumbbell set and Importance of using the right weight.
Are the dumbbells adjustable?
All the dumbbells that we sell are adjustable, which means that the dumbbells and barbell sets comes with weights plates and you can chnage the level of resistance by changing the combination of dumbbell and barbell plates on the dumbbell or barbell bar. You can also purchase the weights plates separately under the category “weights accessories” in our shop.
Can I pay by credit card or bank transfer?
Sorry to inform you that the only payment method we accept currently is cash upon delivery as we hope to keep the transaction secure. In the event that we are unable to deliver the item to you, there will not be any loss on your part. We seek your kind understanding and we are sorry for any inconvenience caused.
How can I claim the free gifts?
You do not need to “claim” the free gifts you are eligible for. If you’re eligible for any of the free gifts we will include the gift(s) inside the delivery box. You will also be informed of the free gifts you will receive via SMS after order is received. You can visit the free gifts page to learn more about our wonderful gifts.
